LADIS MARBLE ART (also referred to as “we”, “us” or “our”) provides the content and services available on the Site to you subject to the following terms and conditions, our Privacy Policy and other terms, conditions and policies that you may find on our Site regarding specific functionality, features or promotions, as well as customer service, all of which are considered part of and included in these terms and conditions (collectively, “Terms and Conditions”). Translated with DeepL.com (free version) By accessing and using the Site, you acknowledge that you have read, understood and agreed, without limitation or qualification, to be bound by these Terms and Conditions. If you disagree with any of these Terms and Conditions, please do not use LADIS MARBLE ART.
1. PROTECTION OF PERSONAL DATA
By using our Site you also agree to our Privacy Policy and Cookies. Please read our PRIVACY POLICY and Cookies Policy to learn about our privacy practices.
2. POLICIES AND PROCEDURES RELATING TO THE MARKET
To view the policies and procedures related to orders submitted through this Site please read below.
3. ACCURACY OF INFORMATION
We try to be as accurate as possible when describing our products on the Site. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colors, information or other content available on the Site is accurate, complete, reliable, up-to-date or error-free.
4. INTELLECTUAL PROPERTY
All information and content available on the Site, as well as the “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound clips, data compilations and software, as well as the collection and organization thereof (collectively, the “Content”) are the property of Ladis Marble Art and are protected by EU and international law, as well as Greek law, including copyright and trademark laws.
Our trademarks and trade dress may not be used in any way for any purpose without our express written consent.
The Content and any portion of the Site may not be used, reproduced, copied, duplicated, duplicated, resold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our express prior written consent.
5. YOUR OBLIGATIONS AND RESPONSIBILITIES
With respect to your access or use of the Site, you must comply with these Terms and Conditions and any specific warnings or instructions for access or use posted on the Site. You must always act in accordance with the law, ethical practices and in good faith. You may not make any change or modification to the Site or any Content or services that may appear on this Site and you may not in any way affect the integrity or handling of the Site. Without prejudice to the generality of any other provision of these Terms and Conditions, if you negligently or willfully breach any of the obligations set out in these Terms and Conditions, you will be liable for all losses and damages that this may cause to Ladis Marble Art or our affiliates.
6. YOUR ACCOUNT
You may choose to register on our Site if you are over 18 years of age. Do not register if you are over 18 years old. If you are over 18 and register, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password, and for restricting access to your computer. You are responsible for maintaining the currency, completeness, accuracy and reliability of such information. You agree that you accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only up-to-date, complete, accurate and reliable information. If you access the Site and use it on behalf of another person, you represent that you have the authority to bind that person as principal to all of the Terms and Conditions set forth herein and to the extent that you do not have such authority you agree to be bound by these Terms and Conditions and assume liability for any damage caused by any misuse of the Site or the Content resulting from such access or use.
We reserve the right to refuse service and/or close accounts with prior notice if these Terms and Conditions are violated or we determine, in our sole discretion, that it would be in Ladis Marble Art’s best interest to do so.
7. THIRD PARTY ASSOCIATIONS
We are not responsible for the content of any pages outside the Site or any other Sites linked to or from our Site. Links appearing on the Site are provided solely as a convenience and are not endorsed by us, our affiliates or partners of the referenced content, product, service or vendor. Your connection to or from any off-site page or other websites is at your own risk. We are in no way responsible for reviewing or evaluating, and do not guarantee the offerings of, off-site pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-site pages and other websites you visit.
8. THIRD PARTY REFERENCES
There are references to various third parties and/or entities throughout the Site. Such reports are made for entertainment purposes only. None of the artists, music bands, restaurants, clubs, shops, stores, products, designers featured on the website have endorsed, sponsored or are in any way associated with the Ladis Marble Art Page. The various third persons and/or entities referred to throughout the Site are not related to Ladis Marble Art. We are not responsible or liable for their products or services.
9. SPECIAL FEATURES, FUNCTIONALITY AND EVENTS
The Site may offer certain special features and functionality or events (such as contests, sweepstakes or other promotions) that may be (a) subject to terms of use, rules and/or policies in addition to or in lieu of these terms and conditions and (b) offered by us or by third parties. If so, we will notify you and if you choose to take advantage of these offers, you agree that your use of these offers will be subject to such additional or separate terms of use, rules and/or policies.
10. SUBMISSIONS
Our policy is to reject self-serving proposals and ideas. Notwithstanding our policy regarding unsolicited suggestions and ideas, any questions, comments, suggestions, ideas or other information you provide to us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential information. Subject to the terms of the Privacy Policy, by transferring or publishing any Submission, you hereby grant us universal ownership of the Submission as if we had created, developed and published the Submission for our own purposes. We reserve the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any manner we deem appropriate, including but not limited to copying all or part, creating derivative works, distributing and displaying any Submission in any form, media or technology, whether now known or hereafter developed, alone or as part of other works, or using the Submission in connection with or in connection with products or services You also acknowledge that your Submission will not be returned and that we may use your Submission and any ideas, concepts or know-how contained therein, without payment of money or other form of consideration, for any purpose whatsoever including but not limited to developing, manufacturing, distributing and advertising products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that this Submission does not constitute or contain software viruses, commercial solicitation, chain letters, junk mail or any form of spam. You may not use a fake email address, impersonate any person or entity or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising out of or in connection with any claim relating to rights in any Submission or any damages arising out of any Submission.
11. USER CONTENT
When you transmit, post, publish, e-mail or otherwise make available data, text, software, music, music, audio, photographs, graphics, images, pictures, videos, messages or other material (“User Content”) on the Site, you are entirely responsible for such User Content. Such User Content constitutes a Submission under Section 10 above. This means that all third parties, and not us, are entirely responsible for all User Content they post on the Site. You agree not to participate or assist or encourage others to participate in transmitting, uploading, uploading, posting, publishing, emailing or otherwise making available on the Website User Content that (a) is illegal, harmful, threatening, abusive, offensive, harassing, harmful, defamatory, libelous, obscene, indecent, pornographic, defamatory, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, (b) that you have no right to make available under any law or under contractual or fiduciary relationships; (c) that you know to be false, inaccurate or misleading; (d) for which you have been paid or granted any consideration by any third party; or (e) that infringes any patent, trademark, trade secret, copyright or other proprietary or privacy right of any party. In addition, you agree not to transmit, upload, post, e-mail or otherwise make available any destructive software, such as viruses, unsolicited or unauthorized advertising, solicitation or promotional material, such as chain letters, mass mailings or any form of unsolicited e-mail. In addition, you agree not to (a) impersonate any person or entity or falsely state or otherwise misrepresent your relationship with any person or entity, (b) entrap or otherwise harass, such as by aiding and abetting the harassment of another, entrap or harm any third party, including harming minors in any way; (c) forge titles or otherwise manipulate identifiers to conceal the origin of any User Content; (d) willfully or unintentionally violate any applicable local, state, national or international law; or (f) collect or store personally identifiable information for other users.
We do not approve or control the User Content transmitted or published on the Site and, therefore, we do not guarantee the accuracy, integrity or quality of the User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, obscene or inappropriate to you. In no event will we be liable in any way for any User Content, including but not limited to any errors or omissions in any User Content or for any loss or damage of any kind caused by you as a result of your use of any User Content transmitted, uploaded, posted, emailed or otherwise made available through the Site.
You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense or delete any User Content. Without prejudice to the generality of the foregoing or any provision of these Terms and Conditions, we have the right but not the obligation to remove any user content that violates these Terms and Conditions and we reserve the right to refuse service and/or terminate accounts without prior notice to any users who violate these Terms and Conditions or the rights of others.
12. COPYRIGHT COMPLAINTS
We respect the intellectual property of others. If you believe that protected material has been copied in a way that constitutes copyright infringement, please send an email or written notification to [email protected] for infringement notices including the following: (a) an identification of the copyrighted work(s) that you claim has been infringed and a statement that you are the copyright owner of the copyrighted work(s) or authorized to act on behalf of the copyright owner, (b) a description of the material that you claim has been copied in a way that constitutes copyright infringement, (c) a description of the copyrighted work(s) that you claim has been infringed, (d) a description of the copyrighted work(s) that you claim has been copied, (e) a description of the copyrighted work(s) that you claim has been copied, and (f) a description of the copyrighted work(s) that you claim has been copied.
13. REPRESENTATIONS AND WARRANTIES, LIMITATION OF LIABILITY
THE PAGE IS PRESENTED “AS IS”. WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THESE TERMS AND CONDITIONS OR THE SITE, AND WE EXCLUDE ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE OR OBLIGATED (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), under any circumstances, for any (a) interruption of activity, (b) loss of access or interruptions of access to the Site, (c) failure to provide, failure to provide, failure to provide, loss, corruption or other alteration of data, (d) LOSS OR DAMAGE OF ANY KIND RESULTING AS A RESULT OF THE PRESENCE OF LINKS OUTSIDE THE STORY ON THE PAGE, (e) computer viruses, system failures or malfunctions that may occur in connection with the use of the STORY, INCLUDING THE LENGTH OF CONNECTION WITH OR FROM THIRD PARTY SITOS, (f) ANY DISCLAIMERS OR FAILURES IN CONTENT OR (g) CONSEQUENCES BEYOND OUR REASONABLE CONTROL.
IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (SUCH AS LOST PROFITS) RELATED TO THE SITE OR YOUR USE OF THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED (100) EUROS AS APPLICABLE.
YOU AGREE THAT NO CLAIM OR ACTION ARISING OUT OF, OR RELATED TO, USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU FOR MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATED TO SUCH CLAIM OR ACTION AROSE.
14. DISCLAIMER
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any claim, action or demand by a third party arising out of your use of the Site or violation of these Terms and Conditions. You also agree to indemnify us for any loss, damage or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, tracking programs or similar data collection and mining tools or any other action that imposes an unreasonable burden or load on our infrastructure.
15. MISCELLANEOUS
With respect to any dispute relating to the Site, all rights and obligations and all actions provided for in these Terms and Conditions shall be governed by the laws of Greece. Any dispute related in any way to your visit to the Site will be submitted to the Courts of Kavala, Greece.
If you have a complaint about your online purchase you can contact us via e-mail: [email protected]. According to EU Regulation no. 524/2013 on the online resolution of consumer disputes, you can refer disputes via the European Commission’s online platform at the following link:
HTTPS://WEBGATE.EC.EUROPA.EU/ODR/MAIN/INDEX.CFM?EVENT=MAIN.HOME.CHOOSELANGUAGE
Similarly, you may refer disputes regarding the sale of products to the following ADR entity:
Consumer Ombudsman
L. 144 Alexandras Street, 11471 Athens, Greece
Email address: [email protected]
Website: HTTP://WWW.SYNIGOROSKATANALOTI.GR
Telephone: (+30) 2106460862
16. CONSENT TO RECEIVE NOTIFICATIONS BY ELECTRONIC MEANS BY PUBLICATION ON THE WEBSITE AND BY E-MAIL
You consent to receive agreements, notices, disclosures and other communications (collectively, “Notices”) referred to in these Terms and Conditions electronically from us, including by email or by posting notices on the Site. You agree that all notices we send you electronically satisfy any legal requirement that such communication be in writing. To withdraw your consent to receive Notifications electronically, you must notify us of the withdrawal of such consent by emailing us at [email protected] and discontinue your use of this Site. In such a case, all rights granted to you under these Terms and Conditions shall automatically terminate. Unfortunately, we cannot provide the benefits of this Site to any user who cannot consent to receive Notifications by electronic means.
Please note that this consent to receive Notifications is completely independent of any choice you may make regarding the receipt of promotional messages. Your choices in relation to receiving promotional communications are detailed in our Privacy Policy.
17. GENERAL
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us regarding your use of the Site and supersede and govern any prior proposal, contract or other communication.
We reserve the right, at our sole discretion, to modify these Terms and Conditions at any time by posting the changes on the Site and providing notice of such changes. Any changes will take effect immediately upon publication on the Site and the posting of notice of such changes. Your continued use of the Site constitutes your agreement to all such modified terms and conditions. We reserve the right, upon notice, to terminate any of the rights granted by these Terms and Conditions. You must comply immediately with any termination or other notice, including, where applicable, discontinuing all use of the Site. We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and the platform for accessing our site. You should use your own anti-virus software.
Nothing contained in these Terms and Conditions shall be construed to create any agency, partnership or other form of joint venture between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time, nor shall our waiver of a breach of any provision hereof be deemed or construed as a waiver of the provision itself. In the event that any provision of these Terms and Conditions is unenforceable or invalid under applicable law or suspended by any arbitration or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid in their entirety but such Terms and Conditions shall be modified to the extent possible by the adjudicating entity so as to fully reflect the original intent of the parties as expressed in the original provision.
If you have any questions about these Terms and Conditions, please email us at [email protected].
TERMS OF SALE
1. GENERAL PROVISIONS
The following terms and conditions of sale (“Terms and Conditions”) apply to the offer and sale of products through www.ladismarbleart.com.
In order to be able to purchase products on the Website, consumers must: (a) be at least 18 years old or, if they are minors, have duly obtained parental consent and (b) be consumers, i.e. natural persons acting for purposes unrelated to their commercial, business, craft and professional activity.
This contract shall be executed in Greek and shall be governed by Greek law.
Please read these terms carefully before placing your order with us. These terms tell you who we are, how we will provide products to you, how you and we may change or terminate the contract, how to act in the event of a problem and other important information. If you think there is an error in these terms [or require any changes], please contact us to discuss.
2. Identity of the Supplier
The supplier is LADIS M. IKE, a Greek company, with its registered office at Theologos Thassos, 64002, Greece, VAT 800710859.
You can contact us by phone by calling (+30)6985570567 (Monday-Saturday 9:00-14:00) or by email at [email protected].
3. PRODUCTS
Product information is available on the Website, and is provided in accordance with applicable law.
We will take all reasonable steps to ensure that all details, descriptions, photographs of products displayed on the website are correct at the time the relevant information was entered into the system. However, to the extent permitted by applicable law, we do not warrant that such details, descriptions, photographs of products are accurate, complete, reliable, up-to-date, or unmistakable.
4. PRICES
All prices indicated on the products available through the Website are inclusive of VAT at the current rates and are expressed in Euros. If the VAT rate changes between the date of your order and the date we supply you with the product, we will adjust the percentage of VAT you pay, unless you have already paid the price for the product in full before the VAT rate change takes effect. Shipping costs should be added to the price of the products and indicated separately on the order form.
We regularly check that all prices shown on the website are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the consumer the opportunity to purchase the product at the correct price or cancel the order.
5. PLACING AN ORDER
5.1. All orders are subject to availability and the products in your cart are available to other simultaneous buyers until you complete the purchase.
5.2. You can search our products by category e.g. (bracelets, rings, necklaces, earrings, crosses, pins). When you select a product you are taken to the product view page, where you can see more photos of the product or product variations. As you hover the cursor over the main photo it is enlarged to give you a complete picture of the jewellery. On this page you will find information about the materials of construction and size. Then, if available, you will need to select one of the available options of the special features e.g. (ring size, type of chain) and the quantity you want and then click “ADD TO CART”.
5.3. A short preview of the basket with the selected products is shown on the right. If you want to continue shopping just click on the surface outside the basket. At any time, you can view your cart or complete your purchases by clicking on the cart icon at the top right. If you want to be redirected to the cart, select “SEE THE CART”.
5.4. In the basket you can see in detail all the products you have selected. You can remove any of the products by simply clicking on the “REMOVE” option or increase or decrease the quantities by using the arrows and you can see the change of the amount on the right. If you have a coupon code, enter it in the relevant box and click “APPLY”.
When you are sure of your choices, you can click on “COMPLETE ORDER”.
5.5. On the next page titled “CHECK OUT” you can log in to your personal account or fill in the necessary information in the form that appears titled “1. BILLING DETAILS”. You can choose whether you want a receipt or an invoice for your purchase. In addition you can choose if you wish to gift wrap. In case of multiple items, please let us know if you want one package for all items or for each item separately. You can also choose if you wish to send to a different address. Finally, if you have a comment, you can type it in the relevant box. On the right side of the screen, the available pickup methods are displayed depending on your region.
The payment methods are shown below:
– CREDIT/FREIT CARD: You will be redirected to the secure environment of Piraeus Bank where you will be asked for your card details. Accepted credit cards: VISA, Master Card, American Express, Discover, JCB and Diners. Accepted debit cards: visa & Visa and MasterCard.
-DEPOSIT IN A BANK ACCOUNT OF THE BANK OF PIRAEUS
-RETURNS Valid only for shipments within Greece and costs 2,5 euro.
All credit card holders are subject to validity checks and approval by the credit card issuer. If the issuer of the customer’s payment card refuses or, for any reason, does not allow payment to us, either in advance or after payment, we will not be liable for any delay or non-delivery.
and then click “SEND ORDER”
5.6. Upon completion of your purchase, a confirmation message will be displayed and you will receive an e-mail with the details of your order.
5.7. We reserve the right to cancel the purchase in the event that:
– we do not receive payment approval
– we cannot deliver in the area where you live
– you do not agree with the terms of use of the site
– one or more products were incorrectly priced due to a typographical error.
5.8. If you wish to cancel your order, you must inform us within one (1) hour of its registration and we will inform you via e-mail at [email protected] , or phone (+30) 6985570567 for when the money will be deposited to your card or account in case you choose one of the above payment methods. If you have chosen a different payment method, we will only inform you of the completion of your order cancellation.
5.9. If you choose to receive your order by cash on delivery, you are obliged to receive your order, otherwise it will be cancelled. Ladis Marble Art reserves the right to check your details and not to serve you in the future in case of repeated cancellations more than twice.
5.10. If the order confirmation does not arrive within 24 hours after submission, the customer can contact us at (+30) 6985570567 (Mon-Sat 9:00-14:00) for assistance.
5.11. If customers have any questions or concerns when placing an order or wish to inquire about their previous purchase, they can contact us at (+30) 6985570567 or by e-mail at: [email protected] . For faster service, customers are requested to have their order number available.
6. GIFT WRAPPING SERVICE
We always handle orders with special care. We will be happy to create a beautiful gift box. We provide gift wrapping if you wish.
In case of multiple items, please let us know if you want one package for all items or for each item separately.
7. TENDER CODES
7.1. In order to redeem a promotional code, customers must enter their code in the “Enter product promotion code” field when they are in the cart. Promo codes distinguish between funds and banks and must be entered exactly as they appear. We recommend copying and pasting.
7.2. When an offer code is accepted, the offer should be displayed on the right side of the “Order Analysis”.
7.3. Only one promo code can be used per order.
8. QUESTIONS ABOUT ORDERS
8.1. Generally the products are shipped within five (3) days from receipt of the order, unless the shipment and delivery to the customer is hindered due to force majeure. For any information about shipments customers can contact us at (+30)6985570567 (WY-SAT 9:00-14:00) ,or by e-mail at the following address: [email protected].
8.2. With an Account at Ladis Marble Art, customers can check the status of their most recent orders by visiting the “MY ACCOUNT” page. This is the easiest and quickest way to get the latest information on customer orders.
8.3. When the customer clicks on the “MY ACCOUNT” icon, they will be asked to log in with their email and password. A summary page called a dashboard shows the customer all the details of their account.
8.4. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Indicatively, some reasons are:
Product(s) not available.
Inability to process payment details.
Inability to deliver to the address provided.
Order submitted twice.
Cancellation at the request of the customer.
8.5. If an order is cancelled, the customer will receive an email explaining the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has questions about a cancelled order, he/she can contact us at (+30) 6985570567 (Mon-Sat 9:00-14:00) or by e-mail at the following address: [email protected].
DISPATCH INFORMATION
9. SEND
The processing and delivery of orders is done only during working days (Monday to Friday, excluding holidays). Orders submitted on Saturday and Sunday will be processed on the next working day. Our custom made products are handmade and therefore we take five (3) days from receipt of the order to dispatch them, unless dispatch and delivery to the customer is hindered due to force majeure events. For any information regarding shipments customers can contact us at (+30)6985570567 (WY-SAT 9:00-14:00) or by e-mail at the following address: [email protected].
We are not able to send orders to P.O. Boxes. If an order is not delivered due to your negligence (e.g. we are not allowed access to your property), you may be charged additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or to reschedule delivery we may terminate the contract.
Shipping costs are borne by the customer and are indicated separately on the order form and on the delivery note.
10. RIGHT OF WITHDRAWAL – RETURN OF PRODUCTS
We offer our customers high quality and aesthetic handmade jewelry. If the customer feels that the products received from us do not meet this expectation or for any other reason, in accordance with applicable law, the customer has the right to withdraw from the contract and return the products, without specifying any reason, within 14 (fourteen) calendar days from the date the products were received by the customer.
Before returning the products, please contact us by calling (+30)6985570567 (Mon-Sat 9:00-14:00) or by email at [email protected], in order to guide you through the return process, provide us with the reasons for the return or discuss any other issue you wish to discuss regarding the return of the products. In case you lose the return form, you can download the file here.
In order to facilitate the process, we suggest that the customer follow the instructions of our partners, who can arrange for the partner courier company to collect the package from you and return it to our warehouse.
The customer may exercise the right of withdrawal within fourteen (14) calendar days from the day he/she acquired physical possession of the products. The products must be returned in the original condition (“as new”) in which they were delivered to the customer, who must ensure in particular that the products have not been altered, modified or used.
Upon exercise of the right of withdrawal, we undertake to refund to the customer the full price of the products (including the original cost of shipping the products to the customer with all reservations) within fourteen (14) calendar days from the date we are notified of the customer’s decision to return the products, provided that the products are sent back packaged, unused and undamaged, to the extent that they have been preserved and used with due care and attention (and only to the extent required). In the event that the customer chooses to return the products with our partner courier company, the cost of the return will be set at the amounts set out in the paragraph below and will be deducted from the amount to be returned to the customer in accordance with the paragraph below. In any other case, the customer will bear the shipping costs for the return of the products.
If the customer returns products for reasons other than defects in the products, or shortages or errors in delivery, they will have to bear the cost of shipping the products back to us. If the return is made through the partner courier company, the shipping cost for the return will be deducted from the final amount to be refunded/credited to the customer. The amount to be deducted for the return will be 5.5 euros if the return is made in Greece and 15 euros if made from the European Union (these amounts may be modified according to the courier company’s policy in force from time to time). If the customer chooses to use another courier company, he/she will have to pay the return shipping cost directly.
Each return will be made to the following address: LADIS M IKE, Theologos Thassos, P.O. Box 64002 – Thassos Greece.
In any case, we are not obliged to refund/credit additional shipping costs if the customer had chosen a delivery method other than the most economical method offered by us (and displayed on our Website).
Refunds will only be made via the payment method used for the original order. Especially for orders paid via Cash on Delivery, the customer must provide us with a bank account in order for us to credit the corresponding amount. We will send the customer a notification email when the refund is made.
We highly recommend that you send the parcel containing the returned products with a recorded delivery service (which requires a signature upon receipt). We are not responsible for the return of products lost in transit.
Regardless of the return method, customers are requested to retain proof of delivery (e.g. courier receipt) in order to certify that they have returned the goods in the unlikely event that we do not receive the returned goods.
11. NON-CONFORMITY – DEFECTIVE PRODUCTS
In case of defective products, the customer has the right to choose one of the following: (a) to request, free of charge, the repair or replacement of the products, unless this is impossible or involves disproportionate costs, (b) to request a price reduction, or (c) to withdraw from the sales contract.
In case of incomplete or incorrect delivery, we will undertake, at our own expense, to rectify the error and provide the customer with the correct quantity of the products he/she has chosen.